WRITING
FOR UX PROFESSIONALS
Designing Apple Help
Published in Interface Design & Document Design, Edited by Piet Westendorp, Carel Jansen, Rob Punselie, Copyright 2000, Editions Rodopi B.V., Amsterdam - Atlanta.
Apple Guide: A Case Study in the Design of Online Help
Published in Human Factors in Computing Systems, ACM SIGCHI (Association of Computing Machinery Special Interest Group in Computer-Human Interaction), 1995.
Goal-Oriented Navigation Design
Published in News & Views, Society for Technical Communication, Philadelphia Metro Chapter, April 2001.
FOR GENERAL AUDIENCES
Video:The Origins of Symbols
The pilot episode for a video series about the origins of the user experience.
Twitter Feed: The Making of Sense
From 2016-2019, I posted content on social media, building an audience of over 30,000 followers.