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Apple Help
I was the lead interface designer for Apple's online help system released with Mac OS 8.0.
At the heart of the system is the Apple Help Viewer, a browser application that displays HTML content, builds tables of contents for help "books" dynamically, performs searches, and launches scripts to automate tasks for users.
I also set the direction for the instructional design of the help content, which is based largely on the principles of minimalist documentation developed by John Carroll of IBM.
I did extensive usability testing of prototypes, running five rounds of studies with over thirty participants.
Related article:
Designing Apple Help
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